Impact of Emerging Technologies on the Public Sector

Funding just isn't available to continue with incremental change so innovation is accelerated through necessity. Migration of utility IT services like email, telephony and retail platforms to cloud services is necessary for operating efficiencies, but most importantly, it frees up the limited IT resources on hand to focus their efforts on innovations that matter to the business. For an institution like the National Museum of Australia, this is leveraging data to improve interactions with visitors, members, donors, and partners. It is leveraging wireless for analytics of visitor movements within galleries to inform decisions on gallery development and provide a platform for a next generation digital museum experience. It is enhancing digital collections to develop a capability to allow the organisation to keep pace and stay relevant with younger generations by interacting in ways in which they expect to receive information.

Collaboration within the sector is becoming increasingly important. Cultural institutions are full of dedicated, passionate people, but in organisations of only a few hundred. This means there are great opportunities to share and collaborate with other cultural institutions and to leverage off each other and improve our collective capabilities. This is particularly true for corporate IT services and digital records management. The Museum is collaborating with a number of other cultural institutions to consolidate services, improve the quality of services, and introduce economies through coordinated services and procurements. It’s an approach, which solves the problems being faced together across a group of similar organisations. Why keep reinventing the wheel by repeating the same commodity IT service when cost savings through consolidation are available?

I’ve always had the view that if you’re not looking at continuous improvement and new technologies, you probably shouldn’t be in IT. There are some exceptions to this of course, but cultural institutions are not one of them. Seizing opportunities to support better decision making from data insights, collaborating with other institutions, and new digital communications channels are the key to position IT where the business needs it to be.