Public sector’s uptake of technology has always been quite sluggish. Government agencies often lag behind when it comes to in adoption, implementation, and use new digital tools that transform the way work is done. However, now with the rise of tech-savvy citizens around the world—engaging with technology in all aspects of their daily lives—government agencies are facing increased pressure to overhaul outdated systems and accelerate their own digital transformation journey.
In the quest to offer better service, numerous government agencies are adopting sophisticated technologies such as cloud computing, AI, and analytics to provide enhanced customer engagement and improved efficiency, at lower costs. For example, social media and mobile applications are emerging as a better alternative to traditional channels for helping citizens interact with the government, report concerns, and provide feedback. Together with that, the growing use of advanced analytics for making government decisions is improving the lives of citizens. Furthermore, cloud computing is also gaining greater momentum as more agency workloads are being moved to the cloud.
In the light of this, several modern public sector organizations are embracing the fundamental shifts and technology trends that are reshaping citizen-government interactions. Through this edition of APAC CIO Outlook, we bring to you "Top 20 Government and Public Sector Tech Solution Providers - 2019,” featuring the best-in-class solution and service providers offering technologies and services in the government space. The companies listed here showcase extensive business knowledge and exhibit competence in delivering innovative solutions that meet the needs of the customers.
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