Redman Solutions: Innovation Starts with People

Redman Solutions specialises in providing innovative solutions to local government in Australia and New Zealand. The company’s focus is on inspiring and empowering local governments to deliver services that delight their customers and enable local communities to thrive. “We believe in a better now,” says Michael Redman, CEO. “What this means for our customers is that we work with the existing systems and technology in a council to deliver the improved service standards that customers are seeking and that local governments want to provide. Our team introduces complimentary technology and connects this with the people and processes involved to continually improve results.”

Michael elaborates, “Our experienced team helps clients effortlessly implement appropriate technologies. We take a people first approach. A council will deliver great services when inspired and empowered people inside the organisation are actively involved and engaged with the technology. We consult with these teams to redesign processes and introduce technology that facilitates fantastic service delivery.”

Traditionally, development approval processes were heavily reliant on paper. The eApprovals team at Redman Solutions works with councils to introduce digitised planning and building approval processes. Working digitally allows councils to radically alter the way these services are delivered – from initial customer interaction to where and how approvals are determined and delivered.

The consulting and service offerings at Redman Solutions recognise that councils have often made significant investments in core systems such as an Electronic Document Management System (EDMS). Michael appends, “Part of believing in a better now is to recognise the importance of this investment and to introduce services and tools that unlock the value and potential that is there right now.”

Redman Solutions’ innovation lab is “developing solutions that will help our clients achieve Payment Card Industry Data Security Standards (PCI DSS) compliance by assisting with the management of credit card numbers in their internal systems,” concludes Michael. “This is a continuation of our work with the various EDMS solutions used by our customers and also our specialised work with the staff responsible for dealing with public requests for information under freedom of information legislation.

Many of our team members have experience working within local government. They understand the realities of delivering services in a highly regulated environment and the significant compliance requirements that comes with this. We design solutions keeping in mind existing corporate systems to ensure continued compliance. We know that integration with these core systems is vital. “We don’t consider solutions that do not integrate seamlessly,” says Michael.

Redman Solutions provides local government with people-driven solutions and excellence in delivery and implementation. The company has a reputation for delivering top tier, local support. In addition their “continuous improvement” consulting provides ongoing, practical support to councils including ideas and training about ongoing digital transformation.

Redman Solutions has built world class solutions by partnering with global software companies to mitigate the complexities associated with process and technology integration. The company’s focus on excellence revolves around connecting people, process, and technology. Redman Solutions empowers their clients through flexible solutions that ensure a seamless integration with their existing applications.